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LETTER: Disparaging comments inflict unmeasurable damage on local small business — 14 Comments

  1. Well said. I think that the same could be said for those that like to rant on friends, neighbors, etc. As I was taught (seems to be a forgotten lesson these days) if you have nothing nice to say, say nothing at all. Social media is an awesome tool, but like all tools, it can be used incorrectly if thought is not given to what you are doing with that tool.

  2. Well said, Karen. This is becoming commonplace to hide behind a keyboard and spread negativity instead of having the courage and class to deal with people and situations face to face. Posting negative reviews does nothing to resolve an issue.

  3. our letter only portrays your approach as a business owner. However, , financial agents like yourself should never forget about consumers’ protection. Freedom of speech is a client’s right and it is legal to use our voice when a business lacks moral values. Ripping off poor people with products they can buy online for half of the value is a dishonest behavior that needs to be exposed. A perfect example of this is vaccines for our animals. Clients are paying $400 for 2 doses to vaccinate a cat when in reality the same vaccines can be bought online for $5 each x 2 + $10. Consumers should have the right to get the vaccines at the real price in a compound pharmacy and pay only consultation to the vet who applies them. This is called, consumers’ protection.http://www.drsfostersmith.com/product/prod_display.cfm

  4. Local businesses also support local non-profit organizations, such as the outfit that collects food for animals and tries to take care of strays. But if all the business community gets back is a stab in the back, how long will that last?

  5. Businesses do come and go so quickly here in Sooke. Cant imagine how scary it would be waiting for customers to show up. I do like the ‘ Shop Local ‘ idea.

  6. Keyboard complainers.. Mean spirited people lashing out at others. I’m glad you pointed this example out.

  7. I have always appreciated if a customer is not satisfied with a product or service. If the shop owner doesn’t know , how can they fix it. Talk to the shop owner . Communicate don’t denigrate on social media. It is a cowardardly act. If you want improved service or improved product let the owner know. they want your business and happy customers bring in more customers. As for Karen, if you thought this was a justifiable complaint , you can fix it but it would have been much nicer if the customer talked to you. I don’t do facebook etc. so am glad I didn’t read the comments and I don’t want to know. It is between customer and client.

  8. Correction here the disparaging comments were not directed at Karen,rather she was defending the shop owner who was attacked on social media,who was not able to defend themselves before being convicted by one person and slandered in social media.