The following information bulletin comes from the Government of BC. -SPN
The provincial government is making three changes to make it faster and more convenient for landlords and tenants to apply for dispute resolution services.
Previously, landlords and tenants needed to use a credit card or Visa Debit to apply for dispute resolution online. Now, in addition to using a credit card or Visa Debit, anyone can apply online immediately and pay in person at a Service BC Centre or the Residential Tenancy Branch (RTB) office within three days.
The ability to apply online without a credit card also means that tenants and landlords can have dispute resolution documents emailed to them or can pick them up at the RTB office or Service BC Centre. This is much faster than having to wait to receive the documents by mail.
In addition, when a tenant hasn’t paid rent or utilities, landlords can now apply online for an order of possession through the direct request process. This is a quicker and more convenient option for busy landlords. Previously, these requests could only be made at the RTB office or a Service BC Centre.
Quick Facts:[sam id=”15″ codes=”true”]Tenants and landlords are encouraged to attempt to discuss disputes or compromise to reach a solution. The RTB website has helpful tips to avoid having to go to dispute resolution here.
When landlords and tenants can’t resolve a problem related to their tenancy, they can apply for dispute resolution online here.
Applications for dispute resolution by direct request can be made online here.
For more information, please visit the Residential Tenancy Branch website here.
- Original information bulletin